Shipping Policy
Thank you for shopping at JM Tool Co.! We appreciate your business. If you have any questions, please reach out to our Customer Service team at info@jmtoolco.com or via our Chat.
FREE GROUND SHIPPING ON ORDERS $150+
This offer applies to Continental United States delivery addresses only. Just select the free shipping option at checkout. Orders that include free ground shipping will ship via the most economical method based on your location and the weight of the order.
HOW MUCH DOES SHIPPING COST?
Shipping charges for your order will be calculated and displayed at checkout. Shipping costs vary by weight, and to comply with carrier policies, we round up to the next closest pound.
For orders with Canada-based delivery addresses, there may be separate customs and/or duties due prior to delivery. Check with your local province/territory for more details.
WHEN WILL I RECEIVE MY ORDER?
100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. UPS estimates, but does not guarantee, 2-8 days for domestic delivery.
After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information. Please allow 48 hours for the tracking information to become available.
We ship to the United States and Canada only. We currently do not offer international shipping, except for Canada.
If you are interested in purchasing an out-of-stock item, please email our Customer Service team at info@jmtoolco.com for more information on when we anticipate the item will be back in stock and ready to ship.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@jmtoolco.com with your name and order number, and we will look into it for you.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
If you contact us within a few hours after placing your order we will do our best to change your address. Unfortunately, once your order has left our warehouse, we cannot change your address. Please email us at info@jmtoolco.com with your order number if you believe your package won’t arrive to you.
DO YOU SHIP TO ALASKA AND HAWAII?
Yes! Your shipping charges will be automatically calculated during checkout.
DO YOU SHIP INTERNATIONALLY?
We ship to the United States and Canada only. We currently do not offer international shipping, except for Canada. We may be able to point you in the direction of a dealer local to your area though; send us an email at info@jmtoolco.com.
MY PACKAGE HAS BEEN LOST OR STOLEN, WHAT SHOULD I DO?
If your package was marked as delivered but you have not yet received it, please take the following steps:
- Check with neighbors to see if the package was left there.
- Reach out to your local UPS facility.
Please note, once a package leaves our warehouse, we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost or stolen package claims must be handled with UPS directly: https://www.ups.com/us/en/help-center/claims-support.page