FAQ

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please email us with your name and order number, and we will look into it for you.

If you contact us within a few hours after placing your order, we will do our best to accommodate your request. Unfortunately, once your order has left our warehouse, we cannot make any changes to your order (name, address, products, combining orders, cancellations, etc.). 

Please email us with your order number if you believe your package won't arrive to you.

If you did not receive an order confirmation email, it might be because of two reasons:

• Your order failed to process and was not placed; or
• You entered an incorrect email address with your order

If you are sure the email address you entered is correct, please check your spam/junk folder. If you still cannot locate the order confirmation email, contact Customer Service via email or chat.

If you are interested in purchasing an item that is currently out of stock, please email us for more information and we can let you know when we anticipate the item will be back in stock and ready to ship.

You can check your delivery status by tracking your order using the tracking details emailed to you. If the delivery status shows that your order has been delivered but you have not received it, please email us and we can investigate this for you.

We request that you inspect your package as soon as it has been delivered. If any product is missing or damaged, contact us within 24 hours of delivery. If you fail to inform us within 24 hours of delivery, we reserve the right to refuse refund or replacement of your purchase.

FREE GROUND SHIPPING ON ORDERS $150+
This offer applies to Continental United States delivery addresses only. Just select the free shipping option at checkout. Orders that include free ground shipping will ship via the most economical method based on your location and the weight of the order. 

SHIPPING CHARGES FOR ORDERS LESS THAN $150
Shipping charges for your order will be calculated and displayed at checkout. Shipping costs vary by weight, so to comply with carrier policies, we round up to the next closest pound.

For orders with Canada-based delivery addresses, there may be separate customs and/or duties due prior to delivery. Check with your local province/territory for more details.

We ship to the continental United States and Canada only.

We currently do not offer international shipping to other countries except Canada, however, there are TOPTUL® dealers all over the world! Email us and we may be able to point you in the right direction.

Yes! Your shipping charges will be automatically calculated during checkout. Please note that Alaska and Hawaii are excluded from our free shipping offer for $125+ orders.

After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information. Please allow 48 hours for the tracking information to become available.

100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. UPS estimates, but does not guarantee, 2-8 days for domestic delivery and 3-9 days for delivery to Canada.

All orders ship from our warehouse in Iowa.

If you contact us within a few hours after placing your order, we will do our best to change your address. Unfortunately, once your order has left our warehouse, we cannot change your address. 

Please email us with your order number if you believe your package won't arrive to you, and we'll do the best we can to help you out.

No, UPS will only accept shipments to a valid street address. They will not deliver to P.O. boxes.

Good news! Well, kind of. Tracking systems are notoriously unreliable. In our experience, when this happens, your order IS in fact on the way... but tracking is not updating for some reason. This usually happens when a carrier forgets to scan a package. 

If your order does not arrive by the estimated delivery date, please email us and we will look into this for you.

If your package was marked as delivered but you have not yet received it, please take the following steps:

• Check with neighbors to see if the package was left there; or
• Reach out to your local UPS facility.

Please note, once a package leaves our warehouse. we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost or stolen package claims must be handled with UPS directly: https://www.ups.com/us/en/help-center/claims-support.page.

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify (including JM Tool Co.). From annual on-site assessments validating compliance to continuous risk management, Shopify works hard to keep our shopping cart and e-commerce hosting secure.

We currently accept PayPal, Google Pay, Apple Pay and Shop Pay, along with all major credit cards (Visa, MasterCard, American Express and Discover).

Under current legislation, the only case in which we will charge sales tax is if your shipping address is in Iowa.

We only accept payments in United States Dollar (USD).

If you encounter any problem while paying, please try an alternate payment method. If the problem persists, you can contact Customer Service via email or chat.

We do accept returns and exchanges in accordance with our Return Policy. Please review our policy carefully before placing your order or contacting us. 

To receive a refund, the product(s) must meet the following criteria: 

• Returned items need to be in 100% new and resellable condition plus remain unused in original packaging.
• Returned items need to be returned within 30 days of the delivery date.

Customers are responsible for returned item shipping charges. Returned items are subject to inspection by JM Tool Co. prior to issuing a refund. We do not charge a restocking fee for returned items that meet the Return Policy criteria.

Returned items meeting these conditions will be accepted and approved for refund credit. Refund credit will be credited and processed through the original transaction payment method. Please note that refunds may take up to 10 business days to be credited back to you. If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount. 

Returned items not meeting these conditions will not be eligible for full product refund and applicable restocking fees may apply. 

All returned products must meet the Return Policy criteria. Customers are responsible for returned item shipping charges. Returned items are subject to inspection by JM Tool Co. prior to issuing a refund. We do not charge a restocking fee for returned items that meet the Return Policy criteria.

Returned items meeting these conditions will be accepted and approved for refund credit. Refund credit will be credited and processed through the original transaction payment method. Please note that refunds may take up to 10 business days to be credited back to you. If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount. 

Returned items not meeting these conditions will not be eligible for full product refund and applicable restocking fees may apply.

JM Tool Co. will provide an exchange for defective products under the guidelines of our manufacturer's warranty policy. Returned items for exchange are subject to inspection by JM Tool Co. prior to exchange approval. Returned items for exchange complying with these conditions will be accepted and approved for exchange. JM Tool Co. will send a replacement of the exact item. If a case arises where the original item is no longer available, an item with similar characteristics will be offered for replacement.

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