Returns, Refunds & Exchanges

We want you to be happy with your purchase. If for any reason you are not satisfied with your purchase from JM Tool Co., we gladly accept and process returns based on our Return Policy.

RETURN POLICY FOR RESELLABLE ITEMS

• Returned items need to be in 100% new and resellable condition plus remain unused in original packaging.
• Returned items need to be returned within 30 days of the delivery date.
• Customers are responsible for returned item shipping charges.

Returned items are subject to inspection by JM Tool Co. prior to issuing a refund.

Returned items meeting these conditions will be accepted and approved for refund credit. Refund credit will be credited and processed through the original transaction payment method. Please note that refunds may take up to 10 business days to be credited back to you. If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount.

Returned items not meeting these conditions will not be eligible for full product refund and applicable restocking fees may apply. We do not charge a restocking fee for returned items that meet the Return Policy criteria.

JM Tool Co. adheres to TOPTUL®’s manufacturing warranties.


RETURN POLICY FOR DEFECTIVE ITEMS

TOPTUL® Professional Tools, unless otherwise specified, are unconditionally guaranteed against any defects in materials and workmanship for the life of the tool. We will repair or replace any tool that fails to give satisfactory service, on the condition that the tool has not been abused or modified and that it is returned to an authorized warranty TOPTUL dealer. Users can always rely on TOPTUL high quality professional tools.

• JM Tool Co. will provide an exchange for defective products under the guidelines of our manufacturers' warranty policies.

Returned items for exchange are subject to inspection by JM Tool Co. prior to exchange approval.

Returned items for exchange complying with these conditions will be accepted and approved for exchange. JM Tool Co. will send a replacement of the exact item. If a case arises where the original item is no longer available, an item with similar characteristics will be offered for replacement.

MISSING OR DAMAGED ITEMS

In the event that your order arrives damaged in any way, please email us as soon as possible at info@jmtoolco.com with your order number and a photo of the item’s condition.

We request you to inspect your package as soon as it is delivered. If any product is missing or damaged, please contact us within 24 hours of delivery using the contact details on our website. If you fail to inform us within 24 hours of delivery, we reserve the right refuse refund or replacement of your purchase.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.